At Banks Brown, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase, such as a receipt or order confirmation, is required.

2. Time Frame for Returns

Customers may request a return within 30 days from the date of delivery. After this period, we may not be able to process your return request.

3. Non-Returnable Items

Certain items are not eligible for return, including perishable goods, personalized or customized products, and items marked as final sale.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 5–10 business days.

5. Late or Missing Refunds

If you have not received your refund within the stated time frame, please first check with your bank or credit card provider. Processing times may vary. If you still have not received your refund, contact us for further assistance.

6. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us before sending it back.

7. Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to a defective, damaged, or incorrect item. Shipping costs are non-refundable.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos and order details. We will arrange a replacement or issue a full refund at no additional cost to you.

9. Order Cancellations

Orders may be canceled before they are shipped. Once shipped, cancellation is not possible, but you may still return the product after delivery under the conditions stated above.

10. Contact Us

For any questions or to request a return, exchange, or refund, please contact us:

Address: 1543 N Archie Ave, Fresno, CA 93703, USA
Email: support@banksbrown.site
Phone: +1 279 208 3969