At Banks Brown, we stand behind the quality, craftsmanship, and durability of the products we offer. This Warranty Policy outlines the terms and conditions under which warranties are provided for items purchased directly through our online store.

1. Warranty Coverage

We provide a 1-year limited warranty on most of our products unless otherwise specified on the product page. This warranty covers:

Manufacturing defects
Structural faults or material issues under normal, residential use

Please check individual product listings for any product-specific warranty variations or additional coverage details.

2. Warranty Period

The warranty is valid for 12 months from the original date of purchase. A valid proof of purchase is required to initiate any warranty claim.

3. How to File a Warranty Claim

If you believe your product is eligible for warranty service, please follow these steps:

Contact Us: Email us at support@banksbrown.site
Include: Your order number, product name, a clear description of the issue, and photos or videos (if applicable)
Response: If your claim qualifies, we will provide instructions for return, replacement, or repair

4. Warranty Exclusions

This warranty does not apply to:

Damage caused by misuse, mishandling, improper installation, or neglect
Normal wear and tear from regular use
Cosmetic imperfections that do not affect product function (such as minor scratches or blemishes)
Alterations, repairs, or modifications not authorized by Banks Brown
Products purchased from unauthorized resellers or third-party platforms

5. Limitation of Liability

Banks Brown’s responsibility under this warranty is strictly limited to the repair or replacement of defective products. We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

6. Additional Notes

Customers are responsible for return shipping costs unless the item is found to be defective upon delivery
All replacements depend on product availability
Warranty claims are generally reviewed and processed within 5–10 business days after receiving the returned item

7. Contact Information

For warranty claims or questions, please contact us:

Banks Brown – Online Store
Address: 1543 N Archie Ave, Fresno, CA 93703, USA
Email: support@banksbrown.site
Phone: +1 279 208 3969